Common Problems Faced by Electric Tobacconists
Welcome to Electric Tobacconist USA! This can be a small independent e-commerce company based in Columbus, OH that focuses on handcrafted tobacco and accessories. It’s mission is to create quality, economical, fun, nicotine-free and exciting products for both casual smoker and the serious enthusiast. If you are searching for an awesome solution to relax or kick back, get one of these cigarette.
As with any new business, there will be some bumps along the way and Electric Tobacconist USA has encountered its fair share of problems on the way. For example, the lack of online sales delayed the beginning of online orders significantly for the first half a year. Luckily, the delay didn’t last long and orders started moving again.
The delay also meant we were not able to provide our regular customers with the biggest discount to celebrate our six month anniversary as a company. As it works out, the delay was not because of the economy, but to a problem with Brightpearl’s end of the year shipping plan. Ultimately, the issues with the shipping system were enough to really put us on our guard for another six months as we planned for the next quarter of our year.
Unfortunately, we didn’t have much time to prepare, as we were behind on many orders for the next half of the entire year. Thankfully, after reviewing our data, we realized that we could pretty much count on the electric tobacconist to meet up all of our future orders. After we received the order volumes, we started making repairs and improvements to our web store. Things were looking good, but things were still not quite there. We had to understand how exactly to better advertise and market our e cigarettes and vaporizer products to increase the interest in them.
We are happy to report that this quarter, we saw a dramatic upsurge in our sales. It appears that nearly all our customers are responding positively to your recent marketing efforts and that we are being welcomed back by the vapor marketplace. However, not surprisingly welcome return, we are unfortunately experiencing some unprecedented volume increases in our customer service department. That is something we are going to have to address over the next six months.
In addition to an increased amount of sales and new customers, we have been also now seeing more negative reviews about our business than ever before. The unfortunate news is that we have recently been targeted by way of a group of local “rogue” business vandals, who unfortunately caused some physical harm to our storefront. While our storefront was severely damaged, we’ve been able to operate it with a minimal level of service, while awaiting repairs to be completed. Unfortunately, this has forced us to extend the time of time that people are providing free expedited shipping for some orders.
One of the other areas we’ve seen a rise in recently is in the amount of people calling our hotline and requesting service. More often than not they are reporting problems with either the merchandise or their receipt. It’s unfortunate that many of these individuals don’t realize that we have a returns policy in place. Because of this policy, we’ve been overwhelmed with the amount of calls and emails we are receiving. It’s clear that we are currently experiencing an elevated number of calls and reports from our valued customers. Despite the inconvenience, we are always glad vapinger.com to supply in-kind services like a refund, replacement or money-back guarantee, so as to ensure their satisfaction.
Beyond the above news-report topics, you can find other important issues we have witnessed recently. For instance, one of our local stores experienced an influx of customer inquiries following the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it may have. As a result, we’ve implemented an emergency replacement policy in place for several electric Tobaccconists, no matter their holiday status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced the amount of questions we receive when it comes to our services.
Recent press accounts reveal electric Tobaccconists struggle to deal with extended repair times. We regret to talk about, but it is the reality of owning a retail business, even one centered on providing exceptional customer support. While our goal remains to shoot for continuous improvement also to continually improve our customer experience, we are taking every step essential to address any issues our customers may have. As well as hiring additional staff, we’ve also implemented several measures that decrease the impact of potential late or damaged shipments on our revenue stream.